Support Center
Find answers, browse help topics, or get in touch with our rider support team.
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Order & Shipping
Track your order, change an address, or learn about delivery times.
Returns & Refunds
Start a return, check refund status, or read our policy.
Warranty
Coverage details and how to file a claim.
Payments & Financing
Accepted payment methods and Klarna installment plans.
Assembly & Setup
Unboxing, charging, and your first ride.
Bike Maintenance
Battery care, brake adjustment, and seasonal tune-ups.
Frequently asked questions
How long does shipping take?
In-stock orders typically ship within 1–3 business days and arrive in 3–8 business days.
Do I need to assemble my Heybike?
Bikes arrive 90% assembled. You'll attach the front wheel, handlebar, pedals, and seat — tools are included in the box.
What's the battery range?
Range depends on terrain, rider weight, and assist level. Most riders see 40–60 miles per charge in eco mode.
Is my Heybike covered under warranty?
Yes — see our Warranty Policy for full coverage details on the frame, motor, battery, and components.
Still need help?
Our team responds within 24 business hours.
Contact us