Shipping Policy
At Heybike, we value each and every single customer, and customer satisfaction is always our top priority. We are trying our best to speed up the process, making your package arrive as soon as possible. Your patience will be highly appreciated.
We provide local UPS, USPS or FedEx, or DHL shipping services. No tax is needed. For certain places, we might not deliver or need extra shipping.
Costs & Destinations
Currently, we only provide FREE shipping to the lower 48 states in the US and paid shipping service to Canada. We DO NOT ship to PO BOXES or APO. Do not ship to AK, HI, PR.
America
| Item price | Shipping fee |
|---|---|
| $99 and above | Free shipping |
| $99 and below | $15 |
Canada
| Item | Shipping fee |
|---|---|
| E-Bikes | $200 per pc |
| Accessories | Currently unavailable |
Shipping From
US local warehouses (CA, NJ).
Shipping Time
In-stock orders typically ship within 1–3 business days, unless otherwise noted on the product page. Please allow 3–8 business days for your shipment to arrive at your address.
For pre-orders, please refer to the shipping date on the product page. A shipping confirmation email will be sent to your email once the order has shipped.
Business days: Monday–Friday (excluded holidays and weekends), (GMT-5) The Eastern Time Zone of USA.
Shipping Changes
- NO CHARGE for changing the address BEFORE we provide you the tracking number.
- $20 WILL BE CHARGED when the in-transit logistics information shows that the change is successful on FedEx.
- $150 WILL BE CHARGED if customers refuse to accept the package or it is undelivered.
- $150 WILL BE CHARGED if the package has already been delivered to the original address successfully.
Order Tracking
You can track your order and shipping & handling information on your account if you have registered one on heybike.com. If you haven't registered on our site, you can also track your order with your order number. For more shipping information, send an email to support@heybike.com. We will get back to you in 24 hours.
Kindly Notes
- Shipping times can be affected by variable customs clearance times or public holidays.
- Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times.
- It can take a few days to follow order shipment before the tracking number becomes active on the courier's system.
- All estimated/typical delivery times are derived from past data collected from past orders and are approximate.
- We are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Shipping area: the US only (excluding Hawaii, Puerto Rico, and Alaska).